Free Return Policy

ABCchapters Help Center

Free Returns Policy

When ABCchapters Covers Your Return

At ABCchapters, we believe that when an issue with your order is our responsibility, you shouldn't have to pay to send it back.

For eligible items purchased directly from ABCchapters, return shipping is free in the following two situations:

Your item arrived damaged.
You received an item that is different from what you ordered, including a different size or color from the one selected at the time of purchase.

These are the only circumstances in which ABCchapters covers the return shipping cost.

Your Item Arrived Damaged

If your order arrives damaged, please contact us as soon as possible and keep the item and its packaging in the condition in which they were received.

To help us document the damage and, when appropriate, file a claim with the carrier, we may ask you to provide clear photographs of the damaged item and its packaging.

Once our team has reviewed and approved the return, we'll send you a return approval email with detailed return instructions.

ABCchapters will cover the return shipping cost. Depending on the circumstances and the carrier available in your area, we'll provide instructions for either:

A carrier pickup at your address, or
A drop-off at a designated carrier location.

Please wait for our return instructions before sending a damaged item back.

You Received the Wrong Item

If you received an item that is different from what you ordered, we're sorry for the mix-up.

Please contact us before returning the item. Once we've confirmed the error, we'll send you a return approval email with instructions for returning the item at no charge to you.

Depending on your location and the carrier available, we'll arrange or provide instructions for either pickup at your address or drop-off at a designated carrier location.

Returns for Other Reasons

If you are returning an eligible item for any reason other than damage during shipping or receiving the wrong item, the return shipping cost is the responsibility of the customer.

This may include situations such as:

Changing your mind about a purchase
No longer wanting the item
Ordering the wrong size, color, or format
Deciding that the item is not what you expected

As long as the item meets the requirements outlined in our Returns, Refunds & Exchanges Policy, you may still be eligible to return it within the 30-calendar-day return period.

However, ABCchapters will not cover the return shipping cost for these types of returns.

Returning an Item at Your Own Cost

For customer-paid returns, you are responsible for selecting and arranging the return shipment.

We strongly recommend using a trackable shipping service and keeping your tracking information and proof of shipment until your return has been received and processed by ABCchapters.

To make the return process easier, we recommend using the same carrier that delivered your order, whenever possible.

Because refunds are issued only after we receive and approve the returned item, a tracking number allows you to monitor the progress of your return and confirm its delivery to ABCchapters.

Please keep your proof of shipment and tracking information until your return has been received and processed.

ABCchapters cannot be responsible for returns that are lost or damaged while being shipped back by the customer.

Before Sending Your Return

Whether your return qualifies for free return shipping or is being returned at your own expense, please make sure you have received the appropriate return instructions before sending your item.

Remember:

Damaged item → ABCchapters pays the return shipping.

Wrong item received → ABCchapters pays the return shipping.

Any other eligible return → Customer pays the return shipping.

All returns remain subject to our 30-calendar-day return window and the applicable return-condition requirements.